Padd Solutions

My property and casualty broker-agent exam was today, but I didn't have a "valid" drivers license - valid meaning a hard, original copy. Unfortunately I lost that a few weeks ago... and most likely in my tornado-struck room. My dad and I spent on and off for a week scavenging for it. No luck.

Hoping that the xerox copy of my drivers ID would work, I drove for half an hour in the hot, burning afternoon sun, got there, and was turned down.

I tried many ways of convincing the ladies at the office. After I took too much of their time, they gave me the California Dept. of Insurance number. I swear, their customer service is terrible. I waited literally 22 minutes for the call.

So I told customer service about my situation. The lady kept on saying that my drivers license is fine, and hung up after talking for about 5 minutes with me. Pretty rude.

I later called PSI exams. My call was finally picked up after 30 minutes. The man who I spoke to was calm and informative, unlike the customer service of the Dept. of Ins. I told him about my situation, and he provided me clear and concise answers.

Although I could not convince him to allow me to take the test right away or waiver the cost, he still provided me all the information and had a nice tone, unlike the customer service of the Dept. of Ins.

Above all, I hate calling customer service. Their classic music waiting tone mocks me to death. What's even worse is hearing advertisements. Joy.

Now I lost $67.00 for not taking the exam.

Going to lose $75.00 the next time I get there to get my fingers printed.

Ontop of that, $67.00 was wasted for my last one that I failed. My first one was an experimental one. I only read 50/200 pages. That's practically impossible to pass with only that amount of info is stored in my head.

I regret not rescheduling the test. 

The next test thrown at me will be aced like my life is going to end.

I guess I'm pretty vindictive.

Also, I would rather be eating raw bell peppers than to call customer service like The Oatmeal would rather be punched in the testicles than to call customer service.

But if every person was like that man from PSI Exams who I talked to, then I'll reconsider otherwise. The guy was pretty nice and chill. It kind of reminded me about the movie On The Other End of the Line (click to direct to imdb). It's about an Indian girl from a call-center from India who falls in love with a man from San Francisco. Yes, the man was that nice.

Overall, calling customer service sucks. There are always not enough people to pick up. Also, emails either never come back, or take forever to be replied.

More of this will be inevitable to avoid as I get older. This is one of the reasons I do not want to be 18.